Dear Client,
Yesterday afternoon (CST), Digital River experienced an abrupt and extremely rare hardware malfunction that impacted a disk array in one of our data centers. Some of our service areas have been impacted, including the services to the platform that supports your online store.
As a result, your store is unable to take and fulfill orders at this time. We anticipate this will be the case until the hardware problem has been fixed.
We have all our best technical experts and engineers working to fix the issue as quickly as possible. We do not have a firm estimate on a resolution, but we will provide updates as soon as they are available.
We are sorry for any inconveniences this has caused for you and your clients.
