screenshot black on wix.com sites

[PPNSteve]

Don't know if it is all wix based sites or wix subdomains, or this one specific site but the screenshots are coming out black (page loads fine in Firefox here, once all the bs javascript is allowed)

Is anyone else seeing or has seen this?

Suggestions to solve?

wix URL in question: http://pokemonexpresso.wix.com/pokexpresso

 

[Mark]

Your VisioList license has expired, without a valid license screenshot API will not work.

 

[PPNSteve]

what???

I'm suppose to have an owned lic etc..

 

[Mark]

You do have an owned license and can run the software for life. In order to access our latest versions, support and the screenshot API (all things that require ongoing costs for us to maintain) you need to have an active members area license ($29 per year).

Obviously $29 does not buy you a lifetime of free software updates, or a lifetime of server access to generate screenshots. You are free to use another screenshot service (none of those are free and reliable either for the same reason.)

 

[PPNSteve]

see the pm I just sent you.

 

[Mark]

Got it, your license is now reactivated. I will resend your API key via PM now

 

[Mark]

wix sites rendering fine for you now?

 

[PPNSteve]

still rendering as black-screen

 

[Mark]

The domain you provided above has several DNS failures, I suspect that would be why our screenshot server cannot resolve that particular domain. Wix is also very slow, could be another cause.

 

[PPNSteve]

strange, loads up just fine and fairly fast here in my browser (Firefox)

 

[Mark]

yup works fine for me too, though it is a little slow.

The screenshot server does have stricter security requirements for outbound connections. The black screen is the result when all requirements in the API request are not met, from past experience its usually caused by a bad DNS record. That site has above has 2 errors in the DNS record.

If your site can render other member screenshots like normal, that DNS error is the likely cause.

 

[PPNSteve]

that explanation works for me.. thanks

 

[Anna]

Also having an issue with black screens from awix-site. Were there any solutions to this? Other sites are rendering well.

 

[Mark]

what is the domain? as you can see above that example had DNS errors.

 

[Anna]

Domain: http://tarotmiranda.wix.com/tarotmiranda
What is DNS-error? Can I or the member fix it if it is?

 

[Mark]

That domain also has DNS (domain name service) errors, they will need to contact their host or domain manager.

http://www.intodns.com/ - cannot even resolve the DNS records
http://www.dnssy.com/ - "no parent nameservers found"

 

[Anna]

Ok, thank you! Since I feel bit in deep waters here: What can I tell my member to tell their domain/host manager to get it right?

 

[Mark]

point them to those test sites above, they should be able to run the test and have it report back results including any errors or warnings:

ie: http://www.intodns.com/osempire.com
http://www.intodns.com/visiolist.com