No permission to download

[hoerercharts]

Despite an account upgrade, I can't download it :-(

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[Mark]

Hello, sorry for the delay, from where are you trying to download? I am able to access file downloads via your account.

 

[hoerercharts]

 

[Mark]

strange, please try it now

 

[hoerercharts]

Unfortunately it doesn't work

 

[Mark]

Try it now, if it still doesn't work for you I will need to reset your password so I can login as your account and figure out why this is happening for you.

 

[hoerercharts]

now it works, thanks

 

[Mark]

Excellent, happy to hear it