Screenshot problem

[Bart]

Heya,

no idea whats happened but the screenshots are not working for me, some work and some don't all the sites load though.

Url: http://maxleech.com/

 

[Basti]

This might be a issue related to loading time. As far as i can recall, you get a blank screen if the site does not respond in 5 seconds or something.
Not to sure though, Mark should be able to tell you more.

 

[Mark]

If screenshot renders black, try again. If they all render black 100% of the time, then the windows server may need restart. But first, try re-rendering them.

 

[Bart]

I tried re-rendering 3 times while at work, i'll try again now though and feedback to you.

 

[Bart]

I just rendered the screenshots and nearly all of them rendered, the ones that didn't render i tested and the site loads fine.

 

[Mark]

You will need to re-render the individual ones that failed. For whatever reason none of the 3 different windows servers we have setup for screenshots are 100% perfect.

 

[Bart]

What kind of software you do you guys use for the screenshots?

 

[Mark]

PHP imagegrabwindow() invoking COM to open internet explorer and take the screenshot.

 

[Mark Barnett]

I have tried to regrab some that are in black but I get a Internal Error Message after about 10 seconds. Some regrabs have worked.

 

[Mark]

Can you check with your host? perhaps they can give some clues. Intermittent internal server (500) errors are a result of something on your server

 

[Mark Barnett]

I have had it come back okay, and still have a black screen. Why would it throw an error on the same websites?

It would be great if you clicked on Screenshots and you get a display all the screen grabs (or at least under Manage Users).

 

[Mark]

the screenshot system is not perfect, sometimes it just produces a black screen for no good reason.

This has been the case on every windows server we have tried. We will work on finding a solution to this in the future, but for now re-rendering is the solution.

If you can check your error_log for the error 500 (internal server error) and let me know the details that would be interesting.

It would be great if you clicked on Screenshots and you get a display all the screen grabs (or at least under Manage Users).

Please make a post in the core feature requests section so this can be discussed and reviewed for the future versions.

 

[Mark Barnett]

Do you think making the image modifications would be better over at server side and then copy the smaller images over?

 

[Mark]

No, its better to allow your server to handle the resizing for many reasons.

 

[Mark Barnett]

Trying to get all my screen shots straightened out manually.. I have noticed, I have two websites that the screen is not showing up at all. Their URLs are not typical www.domainname.com

one is
http://www.domain-name.com/news.php so the image is www.domain-name.com-news.php_med.jpg

the second one is
http://www.domainname.co.uk/phpBB3/index.php so the image is www.domainname.co.uk-phpBB3-index.php_med.jpg

The images are loaded on the serverhttp://www.lakemalawicichlids.co.uk/phpBB3/index.php