It's Just Not Happening

Discussion in 'Installation And Upgrade Help' started by Michel, Feb 8, 2020.

  1. Michel
    • Licensed

    Michel New Member

    Time to upgrade to 1.6 I thought and clicked through to PayPal to get the necessary download links.

    Alas, no matter how hard I try (upgrading in steps, or a fresh install) while reading through what went wrong for everyone else, it's just not happening; so bleary-eyed, I rolled everything back.
  2. Mark
    • Staff

    Mark Administrator Staff Member

    Sorry you are having troubles but without any error messages or details of what went wrong, it's very difficult for me to offer much advice.
  3. Michel
    • Licensed

    Michel New Member

    Hi Mark,

    That's the problem. No errors, just a blank page in the admin when I try to edit a member.

    It all started going wrong when our host upgraded PHP to 7.2 by default. I rolled that back to 5.6 to at least get the front end of Topsites to appear again, as nothing was working.

    Now I can't edit members.

    Well, I can - but the changes don't save. I can make manual changes in the database though.
  4. Mark
    • Staff

    Mark Administrator Staff Member

    Hi Michel, your hosting account should have an error_log which will show you the errors happening. Those really old versions of VisioList won't work with PHP 7.2 so you will need to run the updater on 5.6 then update to 7.2 once VL is updated, you may also disable all plugins first to avoid any of those interfering.

    We do offer upgrade service for $20 if you decide that's an easier route for you. The installer is pretty straight forward, but I believe there were some major changes along the way that could complicate things, especially with regards to plugins.
  5. Michel
    • Licensed

    Michel New Member

    I can't disable plugins in Admin. Would putting a 0 in the database table disable them?
  6. Mark
    • Staff

    Mark Administrator Staff Member

    yes you can change the folder name on each plugin like: 0_

    so for example:
    VoteMessage
    becomes
    0_VoteMessage
  7. Michel
    • Licensed

    Michel New Member

    Sounds good.

    I'll save it for the weekend when I can concentrate a little better; and have a little more time to put things right.

    I guess it might be a good idea to change the skin back to default, as well.
  8. Mark
    • Staff

    Mark Administrator Staff Member

    indeed, going from 0.6 to the current version has a lot of changes and new templates, you will most certainly want to use the default skin included with the current release and apply your customizations via the child skin folder.
    Michel likes this.

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