Installing plugins

Discussion in 'Installation And Upgrade Help' started by paljas, Apr 12, 2018.

  1. paljas

    paljas New Member

    Hi there

    I have tried to install plugins Disqus and Premier Promotion. Both installed fine, but when I try to update settings, get blank page when clicking save (or Error 500). As it is not working, I tried to uninstall in but get the same error. Everything else seem to work fine at the moment. Tried another plugin as well (can't remember which one) and it did the same but at least I was able to delete it. The BIG problem I have now is that I can't change any setting unless I delete the plugins. Perhaps I installed old/non-working plugins. A pity because both these are quite nifty to have.
  2. Mark
    • Staff

    Mark Administrator Staff Member

    did you install the plugins through the admin panel?

    White screen indicates a fatal error, check your error log to see what the cause was.
    cajkan likes this.
  3. webfreelancer
    • Licensed

    webfreelancer New Member

    index.php:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)

  4. Basti
    • Staff

    Basti Administrator Staff Member

    Did you uploaded whatever plugin you used via ftp? If so don't forget to click install on admin -> plugins page.
    Best method to install plugins is via that page. If you use the upload feature it automtical installs

    If you cant access admin because of the error, please delete the plugin from ftp.
    Then go to admin -> plugins and simply upload the zip

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