Backend working fine, but all kinds of errors on front end

Discussion in 'Installation And Upgrade Help' started by fstltna, Jul 3, 2015.

  1. fstltna
    • Licensed

    fstltna Member

    I just bought visiolist and from what I have seen so far I like it. I have many plugins installed and the backend seems to be working fine, but on the front end clicking on any link gives me a 404 error. My link is http://empiredirectory.net/toplist Can someone help?
  2. Mark
    • Staff

    Mark Administrator Staff Member

    Sounds like you missed uploading the .htaccess file that was included with the download bundle. The other possibility is your host has no enabled apache mod_rewrite
  3. fstltna
    • Licensed

    fstltna Member

    Tried both of those things but no luck...
  4. fstltna
    • Licensed

    fstltna Member

    Ok, I tracked it down. It appears my global apache2.conf had "AllowOverride none" set and was ignoring the .htaccess files.

    Now I have another issue: screenshots aren't working. Have I been approved yet?
    Basti and Mark like this.
  5. cajkan
    • Licensed

    cajkan Active Member

    Hello and welcome to the VL community Fstltna,

    You need to wait for Mark to approve your key, it may take a while. But overall VL is great i can say there isnt better.
    Basti and Mark like this.
  6. fstltna
    • Licensed

    fstltna Member

    Yes, I think it was worth the money! Thanks for the welcome!
  7. Mark
    • Staff

    Mark Administrator Staff Member

    Thanks for posting the resolution so others may benefit :)

    PS your API key is now active.
  8. fstltna
    • Licensed

    fstltna Member

    Hmm, I still get black images instead of screenshots...
  9. fstltna
    • Licensed

    fstltna Member

  10. Mark
    • Staff

    Mark Administrator Staff Member

    I cannot, I do not see that URL in the requested list even. At the moment we have 920+ rendered screenshots, that domain is not anywhere to be seen. perhaps your server is blocking the outbound request? (mod_security?)
  11. fstltna
    • Licensed

    fstltna Member

    How do you build up the screenshot data? The site is up for regular access. Is it case sensitive? Or is it getting confused with https?
  12. Mark
    • Staff

    Mark Administrator Staff Member

    we use a linux server with headless browser, black screenshots are what happens when the process fails.

    you send the domain request
    my script opens browser window and grabs screenshot
    then the fill sized screenshot is copied to your server
    then your server resizes it

    in your domains case, its failing after step 1. My screenshot server is never even seeing your request.
  13. fstltna
    • Licensed

    fstltna Member

    Ok, I will try something and let you know...
  14. fstltna
    • Licensed

    fstltna Member

    Is it showing now? I tried it with both http and https in all lower case. Could a JavaScript issue cause your process to fail? Should I try recreating it again?
  15. Mark
    • Staff

    Mark Administrator Staff Member

    no its not showing. Same result, no incoming request even.

    no javascript could not interfere.
  16. fstltna
    • Licensed

    fstltna Member

    No idea what is going on. I deleted and recreated the listing and still get the black screen with 11kb in size. Another user signed up and their domain worked fine...
  17. Mark
    • Staff

    Mark Administrator Staff Member

  18. fstltna
    • Licensed

    fstltna Member

    It's very odd. None of the other sites have an issue, so no idea why just this one isn't working. Could it be because it is the same host as I am running VL on?
  19. Mark
    • Staff

    Mark Administrator Staff Member

    I don't think that would have anything to do with it, I'll test right now and see how it goes for me.
  20. Mark
    • Staff

    Mark Administrator Staff Member

    I was able to generate my own list screenshot just fine.

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